Privacy Policy for The Bearbrick® Figures

Admin

At The Bearbrick® Figures, we take your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website the-bearbrick.com and use our services.

What Information Do We Collect?

We collect information to provide better services to all of our users. The types of information we collect depend on how you use our services.

Information You Provide to Us

We collect information you provide directly to us when you create an account, make a purchase, contact us via email or chat, participate in surveys, forums or promotions, or use other features of our services. This information may include:

Contact details such as your name, email address, phone number, and shipping/billing address.
Account information such as your username, password, and preferences.
Payment information such as credit/debit card details and billing address.
Order details such as items purchased, date and time of purchase, and associated costs.
Communications between you and The Bearbrick® Figures such as account inquiries, feedback, survey responses, and other interactions.

Information We Collect Automatically

We may automatically collect certain information about the device you use to access our services, your activity on our sites, and other technical data. This information may include:

Device information such as your IP address, browser type, operating system, device identifiers, and mobile network.
Usage information such as pages visited, search queries, browsing activity, clickstream data, and referring websites/ads.
Location information such as your device’s GPS signal, Wi-Fi signal, and rough location derived from IP address.
Cookies and tracking technologies to recognize your device and remember your preferences.

Information from Third Party Sources

We may receive additional information about you from third party sources. This may include:

Social media if you link your social media accounts to our services.
Public databases such as postal address databases for order verification.
Advertising networks to serve you more relevant ads based on your interests.
Business partners who jointly offer or develop services with us.

How Do We Use the Information We Collect?

We use your personal information for the following purposes:

To provide our services and fulfill your requests or orders.
To customize your experience and deliver customized content.
To improve and develop our services with analytics and statistics.
To prevent fraud, spam, abuse, security risks, and illegal activity.
To comply with legal obligations and enforce our terms of use.
To communicate with you and send you updates, offers, surveys, and more.
To provide customer support and respond to your requests.

We process your information for the purposes outlined based on the following legal grounds:

To perform our contractual obligations to you and fulfill your requests.
For our legitimate interests to improve and promote our services while protecting users.
To comply with legal obligations where required by applicable law.
With your consent where requested such as for marketing purposes.

How Do We Share Your Information?

We do not sell or rent your personal information to third parties. The instances where we may share your information include:

Service providers and business partners. To assist us in fulfilling your requests, delivering our services, marketing, and advertisements. Partners agree to privacy and security obligations.
Legal and regulatory authorities. To comply with legally binding orders, lawful requests from government/law enforcement agencies, or during litigation cases.
Group companies. To deliver services, fulfill orders, marketing, and advertisements. Group companies abide by this privacy policy regarding user data.
Corporate transactions. If we undergo reorganization or are acquired, user info may be transferred to successor entities. You will be notified if this occurs.
With your consent. We may share specific information with third parties when you consent, such as social media sites.

How Long Do We Retain Your Information?

We retain your personal information as needed to fulfill legitimate purposes outlined in this policy unless a longer retention period is required by law. Information associated with your account will generally be kept until your account is deleted.

How Do We Protect Your Information?

We take all appropriate technical and organizational measures to protect your personal information. Some of our safeguards include:

Encryption of sensitive customer data transmitted online using SSL/TLS.
Authentication mechanisms to ensure only authorized access to systems and data.
Access controls to systems and data on a need-to-know basis.
Software protection of endpoints and systems to prevent malware attacks.
Regular testing, auditing, and evaluation of our systems and processes.

Despite our efforts, no security measures can guarantee 100% protection. You should take steps to secure your accounts by using strong passwords, two-factor authentication, and safe online practices.

International Data Transfers

We are a global company and may transfer your personal information to recipients in countries other than your own, including service providers and group companies. These international transfers are undertaken in accordance with applicable data protection laws.

For transfers to countries lacking adequate levels of protection, we rely on appropriate safeguards permitted by data protection laws like Standard Contractual Clauses. Contact us for information regarding international transfers and safeguards implemented.

Your Privacy Rights and Choices

You have certain rights and choices regarding how we handle your information. These include ability to:

Access or receive a copy of your personal data upon request.
Request corrections or updates to your personal data.
Opt out of marketing communications at any time.
Object to or restrict specific uses of your personal data where legally permitted.
Request deletion of your personal data if certain conditions are met.
Receive an electronic copy of personal data you provided for contracts or based on your consent.
Lodge a complaint with your local privacy regulator regarding our privacy practices.

To exercise any of your rights, please contact our privacy team using details below. We will respond to requests in alignment with applicable law. Your use of some services or ability to access certain content may change or no longer be available when you limit info we collect or process.

Cookies and Tracking Technologies

We utilize cookies, web beacons, pixels, and other tracking technologies to provide our services, customize your experience, monitor usage, show relevant ads, and measure effectiveness. Through these tools, we collect usage data, preferences, browser/device data, IP address and infer your general location.

Our cookies include:

Strictly necessary cookies to enable core website functionality.
Performance and analytics cookies to measure site usage and improve services.
Functionality cookies to remember your preferences.
Marketing cookies to deliver ads relevant to your interests.

You can manage cookie preferences through your browser settings and some advertising networks offer opt outs. Opting out may impact use of our services.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children below 13 years without parental consent. If you believe your child has provided us information without your consent, please contact us to request deletion.

Changes to this Privacy Policy

We may periodically update this privacy policy to keep up with new legal requirements, our data practices, and service offerings. We will notify you about material changes by posting an updated version with revision date. Updated policies become effective once published. We encourage you to periodically review this page for the latest information.